Sequel
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Frequently Asked Questions
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How do I modify/cancel my order?
Please email us at support@trysequel.com with your order number and we'll make sure to take care of you.
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How can I reach customer support?
Our customer service team is available 5 days a week, Monday thru Friday from 8AM to 5PM PST. The best way to connect with us is to email us at support@trysequel.com.
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What's our return policy?
We’re sorry you didn’t love your experience; however, our product is not yet for sale, so we cannot offer you a return. If you have any other additional questions, please email us at support@trysequel.com.
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What's our refund policy?
Because our product is not yet available for sale, we cannot offer refunds at this time.