Sequel

Frequently Asked Questions

• How do I modify/cancel my order?

  Please email us at support@trysequel.com with your order number and we'll make sure to take care of you. 

• How can I reach customer support?

  Our customer service team is available 5 days a week, Monday thru Friday from 8AM to 5PM PST. The best way to connect with us is to email us at support@trysequel.com.

• What's our return policy?

  We’re sorry you didn’t love your experience; however, our product is not yet for sale, so we cannot offer you a return. If you have any other additional questions, please email us at support@trysequel.com.

   

• What's our refund policy?

  Because our product is not yet available for sale, we cannot offer refunds at this time.