FAQs

General FAQs

• How do I contact customer support?
• Where can I direct my press or PR inquiry?
• How can I partner with Sequel?
• How can I become a brand ambassador?
• How do I purchase tampons for my business?

Account

• How do I create an account?
• How do I log into my account?
• How do I change my email address?
• How to I update or change my payment method?
• How do I change my shipping address?

Tampons

• What makes Sequel Spiral™ Tampons unique?
• What are Sequel Spiral™ Tampons made of?
• Where can you sample Sequel Spiral™ Tampons?
• Where can I purchase Sequel Spiral™ Tampons?
• What Absorbencies do you offer?

Orders

• How do I modify or cancel my order?
• How do I check my order status?
• What payment methods do you accept?
• My shipment hasn't arrived, what do I do?
• How long does shipping take?
• What is your return policy?